"How do you succeed in the New World of Work?"

Eddy Sumar’s course teaches credit and collection practitioners how to succeed in the New World of Work through a deeper understanding of the human skills required by the modern global credit field. To stay relevant, we all need to be on the cutting edge of knowledge and technology. Doing more of the same, faster or better, is no longer a sure path to success. Discover what hard and soft skills will help you succeed. In this course, you will learn more about these secrets of success:

  • Ability to Change

  • Agility & Adaptability

  • Business Acumen

  • Functional Mastery & Technical Skills – Your Perfect Competence Pitch

  • A Perfect Balance Between Soft & Hard Skills

  • Mastering the Qs: EQ, CQ, SQ, PQ, DQ

  • Awareness of Trends

Watch Intro Video

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Course curriculum

  • 1
    Preview of 21st Century Global Credit Professional: Secrets of Success
    • Course Preview
  • 2
    Introduction to Secrets of Success
    • Introduction to Secrets of Success
    • Test your understanding
  • 3
    Ability to Change
    • Anticipating and Working With Change
    • How do you feel about change?
    • Agility and Adaptability
    • Quiz your understanding of change in the workplace
  • 4
    The Big Picture: Credit Strategy and Best Practices
    • Credit Redefined
    • Policies and Procedures
    • Collection Process and Legal Environment
    • Framework for Understanding Customers and their Markets
    • Define Credit
    • Quiz your understanding of credit strategy and best practices
    • What is your company like?
  • 5
    Credit and Collection Decision Making
    • Master the Matrix
    • Mastering the Cs
    • Quiz your understanding of the decision matrix and mastery of the Cs
  • 6
    Master the Hard and Soft Skills
    • Skills and Learning Styles
    • Master the Qs
    • Quiz your understanding of Skills, Learning Styles, and Mastering the Qs
  • 7
    Anticipate the Trends Affecting Credit
    • Automation
    • Quiz your ability to anticipate trends affecting credit
    • Epilogue
    • Please take 2 minutes to tell us about your learning experience

Here's what you get when you enroll

  • 13 Video Lessons

    High quality video recordings of Eddy's onsite workshop put you right in the center of the action and keep you engaged.

  • 6 Quizzes

    Test and reinforce your understanding of the material as you progress through Eddy's course.

  • Certificate of Completion

    Upon completion of the course, we will send you a certificate of completion that you can hang in your office to show your support for the credit team.


  • Eddy  Sumar, MBA, CCE, CICE, CEW

    Cash Flow Consultant

    Eddy Sumar, MBA, CCE, CICE, CEW

    Eddy A. Sumar, MBA, CCE, CICE, CEW has more than 30 years of experience in the credit and collection field. As the International Trade Financing Manager with Rain Bird International, Mr. Sumar championed the exploration and institution of worldwide trade financing programs and was responsible for international financing efforts in the Americas and the Asia Pacific Regions. He founded ER$ Consulting Services in 2006, he is an International Trade Financing consultant, a consultant for the Center for International Trade Development (CITD), a member of the Guidepoint Global Advisors, and an Associate of Quote2Cash (Q2C).

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